Refund Policy

Refund & Return Policy

We take great care in packaging every Paint & Play kit to reach you in perfect condition. In the rare event that a product arrives damaged, this policy explains exactly how to request a refund.

⚠️ Unboxing Video Requirement

Refunds are only accepted for products that arrive damaged, and only when accompanied by a complete, unedited unboxing video. The video must start before the parcel is opened and continue without cuts through the full unboxing, clearly showing the damaged item. Claims submitted without this unboxing video will not be accepted under any circumstances.

Eligibility for Refunds

  • Refunds apply only to products that arrive physically damaged (e.g. broken ceramic, leaking paint, missing components due to shipping damage).
  • A complete, unedited unboxing video is mandatory as proof of the damage — no exceptions.
  • You must contact us within 24 hours of receiving your parcel to be eligible.
  • Refunds are not offered for change of mind, incorrect color expectations, or normal wear from use.

How to Request a Refund

  1. Record your complete unboxing video from the moment the sealed parcel is opened.
  2. Contact us within 24 hours via WhatsApp (0326-0409705) or our Contact page.
  3. Share your order number and the unboxing video.
  4. Our team will review your claim and respond within 1–2 business days with next steps.

Refund Method

Approved refunds will be processed via your original payment method (or bank transfer for Cash on Delivery orders) within 5–7 business days of approval.